One of the points raised many times at Next Bank Europe is that banks should give better tools for people to manage their accounts and finance. Actually, when asked, most people want to be able to better manage their bank accounts.
However, maybe this is looking at this problem through the wrong lens. Actively managing my own finance is a social holy grail. Amazon has at least 14,000 references for Personal Finance Management. TV shows are devoted to educating people on better personal finance management.
What is more surprising is that personal finance, accounting are rarely taught to children and studied in school. Society sets proper personal finance management as a key life goal but does little to equip people with this task. It’s no surprise that people’s finances range from well-managed to sub-optimal (too much cash on checking account for example) to catastrophic.
But the focus put on Finance Management has another consequence. It constrains the problem of building a better bank to a very specific framework. For people to better manage their finance, banking innovators believe they should make their various products more transparent and easy to use. What if the question was: should people even use these tools?
In another industry, increase in processing power and digitization of data have made automation a reality. Google’s self driving car is probably the best example of what was assumed to be a human only activity being converted to algorithms.
Financial management is most likely a problem that is actually simpler. Most of the data is already digitized via the electronification of money and commerce. For a majority people, wages and rent/mortgage explain the principles financial movements each month. Algorithms can learn spending patterns and adapt accordingly.
This does not prevent people from managing their life. Actually, by switching decisions from financial products (mortgage, CDs, etc..) to life goals (retirements, products), it is putting financial management back in a framework that people are more familiar with.
Overdraft fee is probably the most typical example. Overdrawing on a checking account while having a savings account is a very simple interest rate arbitrage model. This would take a program no time to calculate and decide whether funds should be drawn from the savings account to cover. There is no real technical complexity in building this safeguard. But most Banks don’t.
A cynical view on this would be that since Non Interest revenue are a growing part of Banks’ income, there is little pressure for them to increase efficiency on this front…
Is it science fiction?
Services are most likely going to tie together these various components, as investments and personal finance management are closely linked. Longer term, we could see this trend apply to a better understanding and leverage of personal assets.